TopTV sells 50,000 STBs in first 6 hoursMonday, May 3rd, 2010
On Saturday morning, 01 May 2010, in South Africa, On Digital Media’s TopTV sold out 50,000 decoders in less than six hours, a world first. As a result of this unprecedented demand we have increased our capacity to service your needs. Our call centre agents, our installers and the entire TopTV team are making every effort to satisfy all current and future demands.
Call Centre Availability
We have doubled our capacity to manage your calls. Please use the 08600 TOPTV (08600 86788) number. If all agents are busy, please leave a message we will get back to you within 72 hours – Promise! We are happy to take your calls between 08:00 to 18:00.
Our accredited installers might not be able to assist you immediately due to the high demand. Please make an appointment with the installer. They are doing their best to accommodate all customer requests. Please note that your installation can take up to a week, but we will try everything to shorten this waiting time.
Set Top Box availability
We are in the process of getting out more stock to our retailers within this week. Please go to your closest retail store, PEP, MAKRO, HOUSE and HOME, GAME. Please provide your details to the retailer as stocks are limited for the time being. Your retailer will contact you as soon as your Set Top Box/Decoder has arrived.
We appreciate your understanding in this regard. We know SOUTH AFRICA is excited about TopTV and our sensational product. Be assured we will get you watching your TopTV service at the soonest.