BT adds 52,000 TV subscribers in 4Q 2016

Friday, January 27th, 2017
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BT Group plc (BT.L) today announced its results for the third quarter and nine months to 31 December 2016.


Revenue was up 4% with an 8% increase in broadband and TV revenue and a 3% increase in calls and lines. Consumer 12-month rolling ARPU increased 8% to £39.4 per month driven by broadband, BT Sport and BT Mobile.

Across BT* we added 52,000 TV customers, growing our total TV base to 1.7m. We announced plans to transform our TV service over the coming months, introducing a new user experience with easy access to channels and on demand content, and a new BT TV App. The new BT TV App will be available to all BT TV customers and will provide a seamless TV experience in and out of the home, with the ability to start watching content on the home box and continue on the app and vice versa.

* includes EE and Plusnet customers

TV Customers (Consumer and EE) (‘000)

                                          2015/16              2016/17
                      ---------------------------  -------------------
                         Q1     Q2      Q3     Q4     Q1     Q2     Q3
                      -----  -----  ------  -----  -----  -----  -----
Total                 1,202  1,308  1,397*  1,561  1,620  1,684  1,736
Net adds in quarter      60    106     97     74#     59     64     52

* base adjusted to remove 7k inactive customers
# net adds adjusted to remove impact of EE base being added from 29 January 2016 onwards