A1 Bulgaria selects Agama for service quality and customer experience assurance

Tuesday, February 4th, 2020
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A1 Telekom Austria Group expands its Agama solution into Bulgaria

LINKÖPING, Sweden — Agama Technologies, the specialist in video service quality and customer experience, today announces that A1 Bulgaria, part of A1 Telekom Austria Group, has implemented Agama’s Client Device Monitoring and Analytics solution (CDM). This solution enables real-time understanding of service performance and customer experience for every subscriber.

A1 Bulgaria, a leading provider of digital services and telecommunications solutions in Bulgaria, chose Agama’s CDM solution because it wants to assure service performance and delivery to every subscriber to its new interactive TV service, A1 Xplore TV.

The Agama CDM solution provides detailed high-resolution, real-time information on service quality and viewer experience. By using the Agama CDM solution, A1 Bulgaria gains awareness and insights into its IP and cable hybrid set-top-boxes and its delivery network.

“We constantly strive to create the best viewer experience for our customers. The Agama solution enables us to enhance the quality of experience for each and everyone of our customers through a more proactive and data-driven way of working. This solution gives us visibility into the access network, all the way through to our subscribers’ devices. This valuable awareness and insight forms a great foundation for our operations and product teams in the decision-making process,” explains Jordan Mladenov, Senior Manager, Video Services Management Department, A1 Bulgaria.

“We are delighted that A1 Bulgaria has chosen Agama as its partner and that our solution is expanding across the A1 Group. We look forward to supporting A1 Bulgaria in its work to make its new service a success,” adds Mikael Dahlgren, CEO Agama Technologies.

The Agama Client Device Monitoring and Analytics solution has a proven scalability across many millions of devices. It supports all delivery technologies and can be used in OTT, IPTV, cable and hybrid deployments. The CDM’s dashboards, alarming, correlation and analytics applications help operations and development teams to efficiently operate and improve a video service.

With unique analytics, visualization and integration capabilities, Agama enables service providers to implement a data-driven way of working across departments and workflows. The Agama solution empowers operations, product management, marketing and customer-facing teams with awareness and insights that drive customer satisfaction, lower operational costs and increase agility.