OpenVault and FourthWall partner on set-top box diagnostic data

Thursday, January 22nd, 2015 
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OpenVault And FourthWall Media Partner For Set-Top Box Diagnostic Data

  • Set-Top Data to be Combined with Cable Modem Data for New Network Diagnostic Tool for Cable Operators

WAYNE, N.J. and DULLES, Va. — OpenVault, the leading provider of easy-to-use tools to help Multichannel Video Programming Distributors (MVPDs) increase revenues, reduce costs and manage growth on their high-speed data broadband networks and FourthWall Media®, the largest independent source of cable set-top box viewing and diagnostic data, today announced an agreement for OpenVault to license set-top box diagnostic data from FourthWall’s MassiveData® division. This data will be integrated with OpenVault’s cable modem data for reports on video and data network health that will benefit MVPD customers of both companies.

“We have been assisting an ever growing number of cable operators with diagnostic tools to monitor and manage their HSD networks,” said Rich Evans, EVP Sales and Marketing, OpenVault. “With this new agreement with FourthWall Media, we can incorporate their technology for data collection to broaden our capabilities by including FourthWall television infrastructure diagnostics as well. Bringing this combined product to market in our traditional Software as a Service (SaaS) model will make it easier to use and more affordable for operators of all sizes. We are excited to be working with FourthWall as a partner.”

“FourthWall Media recently announced a television monitoring and reporting tool called Precision Diagnostics™,” said Bill Feininger, President, MassiveData. “When you combine our set-top box diagnostics data with cable modem data from OpenVault, the benefits to cable operators are extensive. With the capability to report on the health of set-top boxes and the surrounding cable plant, the partnership with OpenVault will help us raise cable operator retention rates for both video and broadband subscribers by providing tools designed to head off service disruptions and the potential disconnects before they happen. We are excited about working with OpenVault and providing these competitive benefits to the cable industry.”