StarHub completes cable-to-fibre migrationMonday, September 30th, 2019
StarHub TV and Broadband – Hello Fibre, Goodbye Cable
- Offers customers free preview of premium channels including beIN SPORTS, Cartoon Network, Hub VV Drama, Hub Sensasi, Lifetime, tvN and Vannathirai
SINGAPORE — StarHub today announced the completion of its cable-to-fibre migration for its TV and broadband services.
Mr Johan Buse, Chief of Consumer Business Group, StarHub, said: “Over the past 10 months, StarHub assisted hundreds of thousands of customers to migrate from cable services to superior, high-speed fibre services. Migrations of this scale are never a simple feat, with multiple parties involved. Our staff, NetLink Trust and other partners worked hard to support our customers through the migration process. We are grateful to our customers for their patience, and we sincerely thank them for their trust and confidence during the migration.”
“We are excited that all our customers can now fully benefit from higher broadband speeds, enhanced TV experience and enjoy the rich services that fibre enables. This is part of our #HelloChange commitment to deliver a better service experience, unique content and greater value for our customers,” Mr Buse added.
To thank customers for their continued patronage, StarHub is offering all its TV and Broadband customers a free preview of premium channels on StarHub TV and StarHub Go streaming app from 4 October 2019, noon to 7 October 2019, noon. For example, beIN SPORTS, Cartoon Network, Hub VV Drama, Hub Sensasi, Lifetime, tvN and Vannathirai. For more information, customers can visit www.starhub.com/free-preview.
StarHub advises its customers that there is no requirement to return cable TV set-top boxes and would like to urge customers to dispose of such boxes in an environmentally friendly way.
Customers are invited to dispose of cable TV set-top boxes, cable modems and routers at StarHub’s e-waste collection bins across more than 450 locations island-wide. Under StarHub’s RENEW (Recycling the Nation’s Electronic Waste) programme, e-waste contents are collected and recycled, with valuable parts extracted and harmful substances treated.
StarHub will extend its dedicated hotline at 1800 829-9918 (operational 8am to 9pm daily) till 31 October 2019 to provide any assistance to customers who may be seeking further advice on cable services or disposal of equipment. Alternatively, customers can visit any StarHub Shop.