StarHub pay TV subscribers down 15,000 in 1Q 2019

Friday, May 3rd, 2019
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SINGAPORE — StarHub, a leading Singapore company that delivers world-class communications, entertainment, cyber security, info-communications solutions and digital services to consumers and enterprises, today announced its unaudited consolidated results for the first quarter ended 31 March 2019.

In 1Q2019, StarHub’s growth in revenues to S$597 million was driven by strong contributions from its network solutions (+9% YoY) and cyber security services (+41% YoY), mitigating lower service revenues from its Mobile (-5%) and Pay TV (-12% YoY) lines of business.

Commenting on the results, StarHub’s CEO Peter Kaliaropoulos said, “In 2019, we started implementing our transformation programme aimed at improving our customers’ experience. We are revitalising our brand image, simplifying mobile and TV offers, providing clarity with all fees, no hidden charges and enhancing our consumers’ ability to transact with us on My StarHub app and online. We are also migrating tens of thousands of cable customers every month to fibre TV.”

Pay TV service revenue of S$70.7 million in 1Q2019 was S$10.0 million or 12.4% lower. The decrease was mainly due to the lower subscriber base.

As of 31 March 2019, Pay TV households stood at 394,000 after the quarter’s net churn of 15,000 households. Compared to a year ago, Pay TV households were lower by 55,000.

Monthly average churn increased from 0.9% to 1.5% in 1Q2019.

Pay TV ARPU at S$48 in 1Q2019 was S$3 lower when compared to 1Q2018, mainly due to promotional offers to drive migration of existing cable subscribers to IPTV.

Links: StarHub