Agama and Divitel expand QA and monitoring services at DigicelThursday, March 10th, 2022
Agama Partners with Divitel to expand its Quality Assurance and Monitoring Solutions to Digicel Group
LINKÖPING, Sweden — Agama Technologies, the leading provider of real-time observability and analytics solutions for video service quality and customer experience, announces today that in partnership with Divitel, the Digicel Group will deploy Agama monitoring solution for video quality assurance of OTT head-end in its video delivery network.
The solution will perform a complete monitoring of unicast and multicast streams, providing essential insights to manage critical issues that might have an impact on the end-user video experience.
Digicel Group, a Caribbean based mobile phone network and home entertainment provider, serving consumers and business customers in 32 markets in the Caribbean, Central America and Pacific, first implemented Agama’s solution in 2016, initially for IP/cable TV, will now use the Agama solution to ensure the shift from IP to OTT/ABR. For this transition to happen smoothly, Divitel, a well-known Dutch company providing professional services for video distribution, will deliver low/high-level designs, perform the installation, embed the solution within Digicel engineering teams, provide advice, training and set acceptable performance KPI’s and thresholds while offering first-line support to the different regional Digicel subsidiaries 24/7.
Digicel’s complex network will require OTT/ABR monitoring for various device types and platforms, as well as for analytics, and here is where Agama’s solution comes to the rescue. The transition from IP to OTT/ABR is not an easy one. Monitoring and analytics provided by Agama solution are vital components that ensure the network is stable and the service quality remains at the highest levels.
“We’re pleased about the partnership with Divitel as their help to install and support our solution in Digicel’s complex environment ensures that our product is fully leveraged and the customer is well supported”, said Mikael Dahlgren, CEO of Agama Technologies. “Digicel is an old customer of Agama and we’re very happy to continue supporting them in transitioning from the traditional cable to OTT. I’m sure Digicel will make significant progress by adopting the new OTT technology”, added Mikael.
The whole solution can quickly and accurately provide real-time insights and analyze substantial amounts of data, providing dashboards, alarming, correlation, and analytics applications that help operations and development teams to efficiently operate and improve their video service.
“We are honored that our partner Agama asked us to support this important customer of theirs. This project is right up our ally aligning perfectly within our vision on the importance of data insights to maximize efficiency and move towards a not-so-distant future in which video distribution ecosystems are fully automized,’ said Hans Kornmann, CEO and founder of Divitel. “The Agama solution fits the needs of Digicel perfectly,” he added.