StarHub pay TV subscribers down 10,000 in 2Q 2021

SINGAPORE — StarHub today reported results for the quarter (“2Q”) and six months (“1H”) ended 30 June 2021.

Entertainment Services

Entertainment service revenue decreased 3.4% YoY in 1H2021, due to a lower residential Pay TV subscriber base, offset by higher ARPUs from the increased price in HomeHub bundled plans, lower commercial TV revenue and lower spending on advertising by business customers.

As of 30 June 2021, Pay TV subscribers stood at 296,000 after the quarter’s net churn of 10,000 subscribers. Compared to a year ago, Pay TV subscribers were lower by 28,000 or 8.8%.

ARPU was S$42 in 2Q2021 and S$41 in 1H2021, which were S$3 and S$2 higher YoY, respectively, compared to the corresponding periods last year (as explained above). Average monthly churn rate was at 1.3% and 1.2% in 2Q2021 and 1H2021 respectively. As of 30 June 2021, Total Entertainment subscribers stood at 388,000 after the quarter’s net addition of 12,000 subscribers. Compared to a year ago, Total Entertainment subscribers were higher by 54,000 or 15.9%, mainly due to higher OTT take-up.

                                                Quarter ended   Half Year ended
                                    -------------------------  ----------------          YoY
                                     30 Jun   31 Mar   30 Jun   30 Jun   30 Jun  Incr/(Decr)
Entertainment operating statistics     2021     2021     2020     2021     2020            %
----------------------------------  -------  -------  -------  -------  -------  -----------
Number of residential Pay TV
 subscribers (in thousands)             296      306      324      296      324        (8.8)
ARPU (S$ per month)                      42       40       39       41       39          5.7
Average monthly churn rate             1.3%     1.1%     0.4%     1.2%     0.4%            -
Total Entertainment subscribers*
 (in thousands)                         388      376      334      388      334         15.9

* Includes residential Pay TV subscribers (with and without over-the-top (“OTT”) subscriptions) as well as Mobile and Broadband subscribers with OTT subscriptions