Charter video customers down 90,000 in 2Q 2017

Thursday, July 27th, 2017

Charter Announces Second Quarter 2017 Results

STAMFORD, Conn. — Charter Communications, Inc. (formerly known as CCH I, LLC, along with its subsidiaries, the “Company” or “Charter”) today reported financial and operating results for the three and six months ended June 30, 2017.

During the second quarter, Charter completed the launch of its Spectrum brand, and residential pricing and packaging to residences in the Legacy TWC and Bright House footprints, with the roll-out of Spectrum in Hawaii. In July, Charter completed the launch of Spectrum pricing and packaging for small and medium businesses in Legacy TWC and Legacy Bright House markets.

In June, Charter restarted all-digital efforts for the approximately 40% of Legacy TWC’s footprint and 60% of Legacy Bright House’s footprint that are not yet all-digital. All-digital allows Charter to offer more advanced products and services, and provides residential customers with two-way digital set-tops, which offer better picture quality, an interactive programming guide and video on demand on all TV outlets in the home.

Residential video customers decreased by 90,000 in the second quarter of 2017, while pro forma second quarter 2016 video customers decreased by 152,000, or 100,000 when adjusted for seasonal program changes at Legacy Bright House. Over the last twelve months, Legacy Charter grew residential video customers by 16,000 or 0.4%. As of June 30, 2017, Charter had 16.6 million residential video customers.

Residential – Video – Primary Service Units

                                                           2016            2017
                         --------------------------------------  --------------
                             1Q      2Q      3Q      4Q      FY      1Q      2Q
                         ------  ------  ------  ------  ------  ------  ------
Total                    17,086  16,934  16,887  16,836  16,836  16,736  16,646
Net Additions/(Losses)       24   (152)    (47)    (51)   (226)   (100)    (90)