Charter residential video customers down 248,000 in 4Q 2023

STAMFORD, Conn. — Charter Communications, Inc. (along with its subsidiaries, the “Company” or “Charter”) today reported financial and operating results for the three and twelve months ended December 31, 2023.

Residential video customers decreased by 248,000 in the fourth quarter of 2023, compared to a decline of 145,000 in the fourth quarter of 2022, partly driven by video disconnects related to the temporary loss of Disney programming in early September. As of December 31, 2023, Charter had 13.5 million residential video customers. In October, Charter began deploying Xumo Stream Boxes to video customers. The Xumo Stream Box combines a live TV experience with access to hundreds of the most popular direct-to-consumer TV applications, and features unified search and discovery along with a curated content offering based on the customer’s interests and subscriptions.

Residential – Video – Primary Service Units

                                                           2021
                         --------------------------------------
                             1Q      2Q      3Q      4Q      FY
                         ------  ------  ------  ------  ------
Total                    15,483  15,420  15,287  15,216  15,216
Net Additions/(Losses)    (156)    (63)   (133)    (71)   (423)

                                                           2022
                         --------------------------------------
                             1Q      2Q      3Q      4Q      FY
                         ------  ------  ------  ------  ------
Total                    15,093  14,853  14,642  14,497  14,497 
Net Additions/(Losses)    (123)   (240)   (211)   (145)   (719) 

                                                           2023
                         --------------------------------------
                             1Q      2Q      3Q      4Q      FY
                         ------  ------  ------  ------  ------
Total                    14,260  14,071  13,751  13,503  13,503
Net Additions/(Losses)    (237)   (189)   (320)   (248)   (994)